Email Etiquette

Which email address will likely be considered a more suitable and professional one?

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

What is Email Etiquette?

• The code of conduct that guides behavior when writing slow mail.

• The code of conduct that guides behavior when using the computer.

• The code of conduct that guides behavior when writing or responding to emails.

• The code of conduct that guides behavior when talking on the telephone.

True or False: Standard fonts such as Times New Roman or Arial are appropriate for business emails.

• True

• False

Which is the correct email format?

• Subject-line, greeting, body and sign-off

• Subject-line, greeting, sign-off and body

• Greeting, subject-line, body, and sign-off

• Body, greeting, subject-line and sign-off

Which greeting is considered "Professional"?

• Hey Brandon Smith,

• Hello Brandon Smith,

• Dear Brandon Smith,

• What's up Brandon Smith,

True or False: You do not have to introduce yourself by your first and last name and the company you're representing if you're emailing someone for the first time.

• True

• False

Sincerely, Kind Regards and Best Wishes can be considered to be;

• Salutations

• Informal Greetings

• Formal Sign-offs

• Subject-line Greetings.

When should "Reply all" be used?

• To respond to everyone at once to let them know an issue is being addressed.

• To respond to everyone about an unrelated matter.

• To respond to everyone to let them know you've received the email.

• To respond to everyone to keep the email chain going.

True or False: Using all caps in an email is unprofessional.

• True

• False

Using Bcc (Blind Carbon copy) is good etiquette if you want to ___________________________.

• Expose someone's email address.

• Add multiple persons to an email chain.

• Protect someone's personal info.

• Protect someone's email address.