You received this ticket from Marty, what macro should you use as a response? (check for details)
Noom | Day 3 - Enrollment

Quiz
•
Professional Development
•
Professional Development
•
Medium
Cindy Castellon
Used 34+ times
FREE Resource
16 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Technical Issues:: Force-close / Reinstall links.
Enrollment:: No app install / Download and log in
Enrollment:: Installed but hasn't redeemed UPID
Service Requests:: Create Noom account / UPID link 1 (more detailed).
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
When you see this in SupportLand, what does this mean?
The customer has an account already
The user does not have a Noom subscription under this email address.
The customer has not paid the month
Nothing
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
When we look at this user in SL we can conclude that: (ready carefully)
they are set up for a 6-month recurring plan and will be billed after the trial period is over.
they are set to expire after the initial 6-month subscription is over.
this account will cancel at the end of the trial period and will not switch over to a subscription plan because the trial period is set to expire.
the user has been subscribed to Noom for a while now.
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
True or False: Enrollment tickets cover any questions a user might have once they are in the app
True
False
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Did this user skip the trial period?
Yes, he skipped the trial
No, he did not skip the trial
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Just by looking at this portion of the SL, what can you say is the user's issue?
The user is confused and this is a case of user error.
The user has not completed their profile which is determined because they do not have an authentication method.
The user just needs to install the app.
The user might have used a different email when enrolling.
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
If the customer is just asking for the minimum requirements for downloading the Noom app, which macro will you use?
Enrollment: Already redeemed UPID, download Noom and log in
Enrollment:: No app install / Download and log in
Enrollment::2 - Download::Program Minimum Requirements
Enrollment:: Device not compatible with Noom
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