FBS 9 QUARTER 2 LESSON 2 QUIZ REVIEW

What are the two types of restaurant reservations mentioned in the text?

• In-person reservation and fax reservation

• Manual reservation and online reservation

• Online reservation and central reservation service

• Phone reservation and email reservation

What is the purpose of the reservation system?

• To provide information about tourist attractions

• To process the money for reservations

• To store and make available reservation information

• To provide directions to the restaurant

What is an example of an element of reservation mentioned in the text?

• Preferred flight time

• Preferred movie genre

• Preferred car color

• Preferred room type

What type of bookings do cruise ship passengers need to make?

• Limousine bookings

• Entertainment bookings

• Meal reservations

• Accommodation bookings

How can reservations be received by an establishment?

• Over the telephone, through email, and via website

• In person, over the telephone, and through email

• In person, over the telephone, and by mail

• In person, through email, and via website

What is a tip for taking table reservations mentioned in the text?

• Avoid double booking

• Avoid gathering all pertinent information from the guests

• Avoid confirming customer reservations

• Avoid answering inquiries promptly

What is an example of a possible question from customers when taking table reservations?

• Do you have a petting zoo?

• Do you accept Bitcoin?

• Do you offer Chinese cuisine?

• Do you have a swimming pool?

What is the purpose of telephone ethics mentioned in the text?

• To discourage polite communication

• To ensure efficiency of the reservation agent

• To avoid using the telephone

• To increase background noise during calls

What is a tip for telephone handling mentioned in the text?

• Avoid identifying self and the organization

• Avoid smiling through the telephone

• Avoid using clear and simple language

• Avoid keeping the call short

What is a tip for telephone handling mentioned in the text?

• Avoid identifying self and the organization

• Avoid smiling through the telephone

• Avoid using clear and simple language

• Avoid keeping the call short