LAP EI 140

Which of the following is an example of courtesy in communication:

• a. Holding the door for a stranger

• b. Being respectful of the receiver's culture

• c. Asking your grandparent out to lunch

• d. Texting your friend "Happy birthday!"

Poor posture is an example of a(n) __________ barrier to effective communication.

• a. verbal

• b. audio-visual

• c. sensory

• d. nonverbal

Positive communication allows people from different backgrounds to

• a. argue about their ideology.

• b. foster hatred toward each other.

• c. build respect for one another.

• d. avoid each other.

Which of the following barriers to effective communication can arise before an interaction even begins:

• a. Stereotypes and generalizations

• b. Incorrect grammar or syntax

• c. Poor nonverbal communication

• d. Inappropriate use of touch

Communication skills are crucial for your success as an employee because

• a. otherwise you will not make any friends at work.

• b. nearly every job requires communicating with other people.

• c. employers want workers who will blindly follow instructions.

• d. most jobs today mostly require independent work.

Why are behaviors such as spelling words incorrectly or using filler words barriers to effective communication?

• a. Because these behaviors make the sender sound too intelligent

• b. Because the receiver will probably think the sender is nervous

• c. Because these behaviors distract from the actual message

• d. Because the sender will feel self-conscious about their behavior

Written communication tends to be more formal than other methods of communication because it

• a. is always used by knowledgeable people.

• b. allows individuals to organize their thoughts meaningfully.

• c. is always composed of facts, not opinions.

• d. is the preferred method of communication for all jobs.

During communication, people often make __________ that can create __________ to effective communication. a

• a. mistakes; barriers

• b. references; pathways

• c. jokes; barriers

• d. barriers; mistakes

Being complete in communication means

• a. excluding personal opinion and including only facts.

• b. telling the receiver only the bare minimum.

• c. explaining things that the receiver already knows.

• d. including everything that is necessary to understand the message.

Active listening involves paying attention, displaying proof of listening, and providing

• a. criticism.

• b. feedback.

• c. support.

• d. reassurance.