Communication in Healthcare

the act of sharing a message, thought, or idea, so that it is accurately received and understood

• body language

• communication

• electronic health record (EHR)

• etiquette

• facsimile machine

nonverbal communication that occurs through conscious or unconscious gestures and movements

• body language

• communication

• electronic health record (EHR)

• etiquette

• facsimile machine (fax)

the response of an audience to a message

• feedback

• medical documentation

• medical record

• triage

• confidentiality

Communication mistakes can lead to serious errors in patient care with devastating results for patients and their families.

• True

• False

The key element in communication is speaking clearly.

• True

• False

In a communication loop, the receiver must understand the message and respond to the sender in some ways, or there is no communication.

• True

• False

Which of the following elements must be considered when deciding the best method for delivering a message?

• how many people will receive the message

• whether a written record of the information is needed

• how quickly the receiver needs the information

• all of the above

Effective communication requires

• approval skills

• protocol skills

• observation skills

• all of the above

Through ____, the sender learns that the receiver has understood the message as it was intended.

• observation

• listening

• feedback

• communication

Which of the following is a good way to improve listening skills and understand a message?

• facing the sender

• avoiding eye contact

• interrupting the speaker

• all of the above