Chapters 7-9

A mentally or emotionally disruptive or upsetting condition occurring in response to adverse external influences.

• stress

• ethics

• morals

• values

There are two basic personality types, Type A and Type B. Listed below are the two types of personalities. Identify which type you are.

Aggressive, wants recognition, forceful in speech, driven, and highly competitive

• Type A

• Type B

• Type AB

• Type D

Three effective solutions to managing stress include

• Education

• Nutrition

• Fitness

• all of the above

Common Job‐related Frustrations and stress include the following:

• Staying up too late

  promotions

  eating healthy

  lack of sleep

• fitness

  good family life

  eating properly

  being married

• coworkers that are annoying

  retirement

  good food

  happy home llife

• • Other Employees

  • Training Issues

  • Negative Attitudes

  • Lack of Recognition

  • Scheduling Factors

  • Rotating Shifts

How do I handle the stress during a catastrophic event, the death of an officer or child?

• critical incident stress

• quit

• blame the agency

• stress is good all the time

failure to manage stress is

• less stress

• managed stress

• good stress

• unmanaged stress

Six Common Signs of Unmanaged Stress

• 1. Agitation

  2. Increased activity

• 1. Fast-talking and walking

  2. Thought processing disrupted

• 1. Memory problems

  2. Repetitive thoughts/worry

• all the above

is defined in Webster’s Dictionary as “worn out by excessive or improper use.”

• Burned up

• Burnout

• Just Burnt

• Burned to a crisp

Basic Elements of Interpersonal Communications (IPC)

The process involves four basic elements:

The person who sends information is the

• Feedback

• Sender

• Receiver

• Messenger

1. The response from the receiver back to the sender which the sender uses to ensure understanding

• messenger

• sender

• feedback

• receiver