GOLD POST QUIZ

Your negotiation strategy should focus on resolving conflicts and prioritizing customer’s requirements.

• True

• False

• Not Sure

• NA

Which type of negotiation results in failure where both parties do not benefit from the negotiation?

• Win-Win

• Win-Lose

• Lose-Win

• Lose-Lose

Effective sales negotiations help in building better customer relationships.

• True

• False

• NA

• Not Sure

While planning for a negotiation, which questions will you answer?

• What is your goals?

• What are the buyer's requirements?

• How to end gracefully?

• What is non-negotiable?

Which part of planning is important to account for the situation when an agreement cannot be reached between the buyer and the seller?

• Develop a strategy

• Determine BATNA of both parties in negotiation

• Determine ZOPA

• Determine the solution

Which of the following is advisable to build rapport with a customer in first 10 seconds?

• Talk about the latest trendy smartphone

• Admire the customer's looks

• Introduce the offers going on in the store

• Smile and greet well

Which of the following will convey to the customer that they are being helped and not being sold?

• Offering helpful suggestions before and beyond a purchase

• Explaining the discount

• Persuading for taking a demo

• Asking casual questions

What is the benefit of a fitness band to explain to the customer?

• A better understanding of your fitness level by tracking your all-day activity and sleep

• One year warranty

• 3-axis accelerometer

• OLED display

Which of the following gestures will indicate that you are nervous while talking to the customer?

• Smiling often

• Not making eye contact and biting nails

• Standing straight with arms folded

• Leaning on the wall

All digital experts must make leading statements to every customer creating an urgency to buy the product.

• Yes

• No

• NA

• Not Sure