Conflict Management - GRADED Quiz

TRUE/FALSE: Conflict in organizations can be either POSITIVE or NEGATIVE.

Answer explanation

Refer to notes on slides

Which of the following is NOT a source of organizational conflict?

• Competition between employees over promotion

• Allocation of Resources

• Communication

• Industrial relation issues

Answer explanation

Communication is not a source of conflict it is a process. Communication problems specifically is the source of conflict.

This is the most ideal conflict resolution strategy.

• Accommodation

• Competing

• Collaboration

• Compromise

• Avoidance

Answer explanation

Conflict can arise if the (a)   in an organization

• Management & Leadership Styles are unsuitable
• Managers listen to their employee
• teams work together cohesively

What is the process that involves addressing and resolving disputes or disagreements between parties in a constructive and cooperative manner?

• Conflict Resolution

• Conflict Avoidance

• Conflict Escalation

• Conflict Compromise

Answer explanation

Which of the following is an example of a strategy used by employees to gain an upper hand?

• Lock out

• Firing

• Scab Labor

• Strike

What is the aim of trade union representation?

• To avoid conflict at all costs

• To protect and promote the interest of its members

• To create more conflict

• To increase competition among employees

Which of the following is a benefit of trade union membership?

• Increased conflict in the workplace

• Decreased job security

• Influence on decisions made by the owners and managers of a business

• Lack of representation

What is the process where a professional is brought in to work with two parties to arrive at a mutually acceptable agreement?

• Collaborating

• Grievance Procedure

• Avoidance

• Mediation

What is the strategy used to address and resolve conflicts in the workplace that involves a third-party recommending a solution that is binding for both parties?

• Arbitration

• Mediation

• Accommodation

• Compromise