Customer tells you he needs 1 of a 1A106. What do you need to do before starting his order?
Pre Order Review

Quiz
•
Other
•
Professional Development
•
Easy
NACC Delivery
Used 3+ times
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15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Call Help Phone
Follow the Verification Guidelines SW in the Toolbox
Transfer to TPS
Hang Up
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What resource would you use if a customer wants to ship FedEx ground?
Carrier Code index found in the Standwork Toolbox(Use F for Fedex code 22327)
Call Fedex
Tell them we don't use Fedex but we can mail it to them
I don't know
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You can Quote a CPA
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a customer wants to use their collect account, where would you go to find if it's hardcoded or needs to be entered?
On the Accounts page on SOE under the "Carrier" section
In Salesforce
The Shopping Cart
Call Help Phone
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The customer says they are Tax Exempt. It is okay to NOT get a Tax Certificate if one is not on file.
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
If the customer wants to change where their order is being delivered to a different location, how do we complete this request?
Prompt 3/5 Transfer
Not an option
Type the address over the current address or select from the ship to box under the ship to section
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How do you do a Readback?
Not at all
Start at the top > left > right > to the bottom of the page
Right to Left
Just the PO
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