Customer Service Skills Quiz

What is the first skill mentioned in the text?

• Customer Service Cycle

• Customer different Needs

• Positive Positioning Skills

• Get Customers Back

Which skill is related to building rapport and call control strategies?

• Critical Troubleshooting Skills

• Customer Service Phone-based

• RCA - Root Cause Analysis

• Customer Service Problem-Solving and Troubleshooting

Which skill is about generating creative ideas for customer delight?

• Angry customers

• Customer Service Problem-Solving and Troubleshooting

• Creative ideas generation for customer delight

• Challenging Customers

What does RCA stand for?

• Root Cause Analysis

• Customer Service Problem-Solving and Troubleshooting

• Critical Troubleshooting Skills

• Challenging Customers

Which skill is about getting customers back?

• Positive Positioning Skills

• Get Customers Back

• Customer Service Cycle

• Customer different Needs