TEST - Listening skill / A phone call from a customer 1

proof that a delivery has been made

• an exception

• an extension

• delivery confirmation

• an invoice

a document which shows how much a customer has to pay, for what and by when

• delivery confirmation

• an invoice

• cash flow

• a regulation

the conditions of when a customer should make payment

• an extension

• an invoice

• cash flow

• payment terms

when more time is allowed for something

• payment terms

• an extension

• a regulation

• an exception

the timing and amount of money coming in and going out of a company

• cash flow

• a regulation

• payment terms

• to appreciate

an official or organisational rule

• an exception

• to appreciate

• cash flow

• a regulation

when something doesn't follow the usual rule

• a regulation

• to appreciate

• an exception

• payment terms

to show someone you are grateful for something they have done

• to appreciate

• an extension

• an exception

• a regulation