Unit 4 Customer Service

payment for loss or delay

• vehicle (n.)

• compensation (n.)

• facility (n.)

• collision (n.)

causing problems or difficulties

• vehicle (n.)

• critical (adj.)

• inconvenient (adj.)

• collision (n.)

extremely important or essential

• vehicle (n.)

• critical (adj.)

• inconvenient (adj.)

• collision (n.)

to help or support in completing a task

• assist (v.)

• critical (adj.)

• look up (phrasal v.)

• collision (n.)

a substitute item for one’s that’s lost or damaged

• representative (n.)

• replacement (n.)

• look up (phrasal v.)

• collision (n.)

   an accident between objects, often causing damage and delays deliveries

• representative (n.)

• replacement (n.)

• look up (phrasal v.)

• collision (n.)

a mode of transportation to move goods, such as trucks, vans, or cargo ships

• vehicle (n.)

• replacement (n.)

• look up (phrasal v.)

• collision (n.)

  a person who acts on behalf of a company to communicate with customers or provide information

• vehicle (n.)

• replacement (n.)

• representative (n.)

• collision (n.)

to search for information, such as tracking details, delivery status, or inventory data

• vehicle (n.)

• replacement (n.)

• look up (phrasal v.)

• collision (n.)

   a physical location used for logistics operation, such as a warehouse, or storage site.

• vehicle (n.)

• replacement (n.)

• facility (n.)

• collision (n.)