GOM- 31

The Station Manager at the airline is responsible for the development and oversight of the Quality Assurance Program. He is responsible for hiring and training a staff of auditors and/or evaluators to conduct the various audits performed by the QA department

• True

• False

Quality Assurance is a reactive process that aims to identify when a process or product already in place deviates from its standard form.

• True

• False

It is permissible to have the quality assurance department report to the Station Manager.

• True

• False

The benefit of a Quality Assurance Programme is that it monitors all aspects of station operations to ensure total compliance for the health and safety of employees and customers.

• True

• False

Which of the following characteristics should an auditor have when conducting an audit?

• Impartiality

• Friendliness

• Self-motivation

• Mercifulness

Which of the following terms means to be in accordance with regulatory and statutory requirements?

• Compliance

• Conformity

• Quality Control

• Quality Assurance