Office Administration Quiz

An office front desk is called

• The reception area

• The housekeeping area

• The room service department

• The administrative support office

When a customer or visitor first enters an office, what is the front desk person expected to do?

• Call the manager

• Take a reservation

• Greet the customer or visitor

• Charge the visitor and customer

When a person calls the front desk, what is the front desk person supposed to do?

• Call the manager

• Take a reservation

• Redirect to house keeping

• Answer questions and redirect as necessary

What is a visitor logbook for?

• It keeps track of the visitors on site.

• It creates likes and dislikes record of visitor

• It answers questions and inquiries of visitor

• It facilitates visitor pertaining to the posting of letters

Which is the most important skill required while giving information to the visitor?

• Punctuality

• Communication

• Positive attitude

• Pleasing personality

A standard format of visitor log book must include the following information EXCEPT

• Date

• Reason

• Visitor name

• Visitor likes and dislikes

Which type of front office record fulfils visitor / guest services related activity?

• Inquiry

• Appointments

• Guest service

• Guest database

What include in office reception?

• Front desk

• Concierges

• Front office accounting system

• Private Branch Exchange (PBX)

Which below are the importance of log book?

• Availability

• Visitor analytics

• Emergency vigilance

• Security and safety

Which below are the activities done for visitor's appointment?

• Register the appointment

• Filing appointment record

• Answer questions and inquiries of visitor

• Revise on appropriate time to make sure appointment confirmed