Effective Communication

What is active listening?

• Active listening is a communication technique that involves fully focusing on, understanding, and responding to the speaker.

• Active listening is a technique that involves only hearing the words spoken by the speaker without trying to understand the underlying message.

• Active listening is a technique that involves pretending to listen while actually thinking about something else.

• Active listening is a technique that involves interrupting the speaker and sharing personal experiences.

Why is active listening important in conversations?

• Active listening is not important in conversations.

• Active listening can lead to more misunderstandings.

• Active listening hinders effective communication.

• Active listening helps understand and respond effectively to the speaker, build rapport, and avoid misunderstandings.

What are some examples of nonverbal communication?

• Verbal communication, written communication, body language

• Texting, emailing, speaking

• Listening, speaking, writing

• Eye contact, hand gestures, posture, facial expressions

How can nonverbal communication affect a conversation?

• Nonverbal communication has no impact on a conversation.

• Nonverbal communication can only convey emotions.

• Nonverbal communication is only important in face-to-face conversations.

• Nonverbal communication can convey emotions, attitudes, and intentions.

What are open-ended questions?

• Questions that can be answered with a simple 'yes' or 'no'.

• Questions that have multiple correct answers.

• Questions that cannot be answered with a simple 'yes' or 'no'.

• Questions that are too long and complex.

Why are open-ended questions useful in conversations?

• Open-ended questions limit the conversation to short and shallow responses.

• Open-ended questions encourage detailed and thoughtful responses.

• Open-ended questions make conversations more boring and uninteresting.

• Open-ended questions are only useful in formal settings and not in casual conversations.

What is reflective listening?

• Reflective listening is a technique where the listener ignores what the speaker is saying.

• Reflective listening is a technique where the listener interrupts the speaker to give their own opinion.

• Reflective listening is a technique where the listener only focuses on the speaker's body language.

• Reflective listening is a communication technique where the listener repeats or paraphrases what the speaker has said to show understanding and empathy.

How does reflective listening contribute to effective communication?

• Reflective listening is not necessary for effective communication.

• Reflective listening hinders effective communication by causing misunderstandings.

• Reflective listening shows understanding and builds trust in communication.

• Reflective listening is only useful in certain situations, not in all communication contexts.

What does it mean to build rapport in a conversation?

• Establishing a connection or bond with the other person by creating mutual trust, understanding, and empathy.

• Talking about personal experiences

• Interrupting the other person

• Ignoring the other person's feelings

Why is building rapport important in communication?

• Building rapport only benefits one person in the communication process.

• Building rapport is important in communication because it helps establish trust, understanding, and a positive connection between individuals.

• Building rapport can lead to misunderstandings and conflicts in communication.

• Building rapport is not important in communication.