Weekly 3M Helps Quizz #1

If the caller asks for an ISO certificate where should we route him:

• PACE

• Customer Service

• We can provide this information

If the caller asks for Section 14 for a specific product, he's referring to:

• SDS

• Transport document

• ISO Certificate

If the caller asks for the UN number, this can be found at:

• The Safety Data sheet

• Transport document

• ISO Certificate

If the caller asks for the harmonized tariff schedule(HTS) or Export Control Classification number (ECCN) where can we find it?

• HAMR

• Salsify

• GGSM

• 3m.com

If the caller requests an SDS and it shows as "3M Confidential" what should you do:

• Inform the caller that the SDS cannot be shared

• If the caller provides a reason for the request escalate to PACE

• Transfer to Customer Service

• Transfer to CIRT

if the caller has technical questions about the 3M Glass Bubbles S38HS where should we transfer:

• Kevin Rink

• ADMd Pace

• Jeff Lunde

• Clara Mata