*CEL - Casino Review Day 6

If a guest called in to redeem an offer, which tool can they use to redeem it?

• BCCMS

• Siebel

If a guest asked until when they can redeem their offer, we provide the information under ​​ ​ ​ (a)  

• Book by date
• Sail by date

If a guest inquires about a certain offer like checking if the offer is based on double occupancy or if the offer is  transferrable or not,  where can we find those information?

• Knowledge Desk

• Campaign Summary

This Screen displays any ship and sail date that has reached it's maximum casino capacity.

• Vessels

• Casino Capacity Limits

In the Marketing Tab we have these options except :

• Offers look up

• Instant offer add

• Vessels

• Player Activity

In BCCMS, you will see this tab and see it's two options: CASINO CAPACITY LIMITS AND VESSELS.

• Admin

• Marketing

Only​ (a)   casino price code can be applied to a booking.

​

• one
• Two

Casino comp rates are ​ (a)   with any brand promotions.​

• not combinable
• combinable

Guests can use one offer per cruise.

• True

• False

Offer for Guest 1 is 23CAR103 + and for guest 2 is  23CIS101 Are these combinable?

• NO

• Yes