Chapter 3 Conflict Management

Suggest 3 possible outcomes of Functional and Dysfunctional conflict.

• Decreased creativity and innovation, worsened problem-solving skills, weakened team cohesion
• Increased productivity, decreased stress and tension, improved relationships
• Increased creativity and innovation, improved problem-solving skills, enhanced team cohesion or decreased productivity, increased stress and tension, damaged relationships as a result of dysfunctional conflict

• Decreased creativity and innovation, improved problem-solving skills, weakened team cohesion

Select 3 reasons for conflict.

• Differences in backgrounds, cultures and values

• Positive atmosphere

• Poor communication

• Limited resources and competition between team members

Define the accommodating approach as part of conflict resolution.

List 4 other conflict management approaches.

Select issues dealt with in Work Place Forums

• Health and Safety measures

• New work methods

• Gossiping

• Job grading

Suggest issues that Trade Unions may deal with.

What happens in the Conciliation part of the CCMA

Explain what occurs in the Mediation process

What happens during the Arbitration process?