Conflict Management

What is a conflict?

• A disagreement between two people over an idea

• A disagreement between multiple people physically

• A battle

• All of the answers

Which of these is the closest definition to AVOIDING

• The problem is ignored, relationships are hurt by the delay in tackling the conflict

• One person in the conflict does whatever they can to make the other happy, even if that means they don't get what they want

• Both sides decide to come up with a solution that works in everyone's favor and gets their goal

• Both sides decide to come up with a solution that almost works in everyone's favor but everyone had to give up a little to get their goal

• You do whatever you can to get your end goal, even if that means feelings are hurt along the way

A settlement or differences in which each side gives up something; a middle course.

• compromise

• coflict

• resolution

• assumption

An attempt to manage conflict by giving into the demands is:

• accommodating

• withdrawing

• computing

“It's not my problem” would be a response from an individual who uses which conflict management style?

• avoidance

• compromise

• collaboration

When partners in conflict focus on shared interests, they

• try to establish standards for an acceptable solution

• use problem-solving techniques to generate a solution

• emphasize common interests, values, and goals

Which of the following is not one of the causes of conflict?

• Manager did not set clear objectives and expectation of the project scope.

• Manager arrange a meeting with Employee privately and was asking non-relevant personal questions during office hour.

• Employee schedule a meeting with Manager to catch up on his Performance Appraisal.

• Employee A deliberately give the wrong information to employee B for presentation to Manager.

Which of the following conflicts can be categorised as a group conflict?

• Conflict between coworkers in the same team

• Conflict between a company's sales and marketing departments

• Conflict between a customer and a service representative

• Conflict between an employee and his manager

Virtual teams may be more vulnerable to conflict due to miscommunications?

• True

• False

What is the most IDEAL form of Conflict Management?

• Competing

• Collaborating

• Avoiding

• Accommodating

• Compromising