Front office managment

Which of the following is NOT a responsibility of the front office department?

•     Checking guests in and out

•     Managing guest reservatio

•        Handling guest complaints

• Managing the hotel's financial operations

The front office department is responsible for ensuring guest satisfaction during their stay

• true

• false

• I don't know

What is Front Office Department?

• Department in a hotel which is situated at the front part of the hotel and it's duty is to sale the rooms of the hotels.

• Department in a hotel which is situated at the back of hotel and it's duty to sell Food and Beverage.

• Department in a hotel which is handling finance of the hotel.

• Department in a hotel which is situated at the front of the hotel and it's duty to clean rooms

Which one below the person who has duty to handle reservation?

• Reservation Officer

•      Bell boy

• Front Desk Agent

•   Concierge

The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and _____.

•   Night audio

•   Night audit

• Night desk

• Night operation

what is the meaning of term Bell desk?

• An extension of front desk that deals with personalized guest services.

• An extension of front desk that deals with personalized guest services.

• A male attendant to park and clean the car.

• An old reservation system for hotel accommodations

what is the meaning of term Account receivables

• It is a report of accounts that represents ending balance of each account in the list. It is prepared at the end of an accounting period.

• An extension of front desk that deals with personalized guest services.

• The amount of money an organization has the right to receive within some specified period (say 30 days) against the delivery of products/services.

• It is a report of accounts that represents ending balance of each account in the list. It is prepared at the end of an accounting period.

what is the meaning of term Cancellation charges

• A guest who has reserved an accommodation neither turns up nor cancels it.

• The price at which the hotel rooms are sold before applying discount.

• They are the charges borne by the guest on cancellation of a confirmed reservation or for not showing-up on confirmed reservation.

• The amount of money an organization has the right to receive within some specified period (say 30 days) against the delivery of products/services.

what is Concierge?

• An extension of front desk that deals with personalized guest services

• A male attendant to park and clean the car

• Customer of a hotel business not being served at the moment.

• Information desk that assists guests for transportation, booking of events outside the hotel.

GRC stands for...