Pembuatan Ticket C4C Lebih Dari 1 Transaksi
Professional Development
•6 Qs
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Pembuatan Ticket C4C Lebih Dari 1 Transaksi
Quiz
•
Professional Development
•
Professional Development
•
Hard
Quin S
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6 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut Ketentuan Pembuatan Ticket C4C Lebih Dari 1 Transaksi, kecuali ...
Closing Greeting Jika Pelangga lebih dari 1 Transaksi
Mengecek history ticket pelanggan di C4C
Membuat ticket sesuai dengan interaksi yang berlangsung
Agent merespon pelanggan (Memberikan informasi, menerima permintaan ataupun keluhan dari pelanggan)
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pada saat Pelanggan ada Complaint + Inquiry, maka ticket yang harus dibuat adalah ...
Ticket Complaint & Ticket Request
Ticket Request & Ticket Inquiry
Ticket Inquiry
Ticket Complaint
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pada saat pelanggan ada Request + Inquiry FU, maka ticket yang harus dibuat adalah ...
Ticket Request
Ticket Inquiry
Ticket Request & Ticket Inquiry FU
Ticket Inquiry FU
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pada saat Pelanggan ada Inquiry + Inquiry FU, maka ticket yang harus dibuat adalah ...
Ticket Inquiry
Ticket Internal Process
Ticket Inquiry & Ticket Inquiry FU
Ticket Inquiry FU
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pelanggan menanyakan terkait Jam Oprasional Club House Tabebuya dan menanyakan SPT PBB, Maka Agent membuat ticket ...
Ticket Inquiry Jam Operasional Club House Tabebuya
Ticket Inquiry Jam Operasional Club House Tabebuya & Ticket Inquiry SPT PBB
Ticket Inquiry Jam Operasional Club House Tabebuya & Ticket Internal Process SPT PBB
Ticket Inquiry SPT PBB
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pelanggan tanyakan terkait komponen IPL dan mengeluhkan terkait lampu PJU di Cluster Hylands banyak yang mati/tidak menyala, maka ticket yang harus dibuat adalah ...
Membuat 1 Ticket Complaint
Sub: COMP - Lampu PJU Mati & Informasi Komponen IPL
Desc: 1. Lampu PJU di blok FA8 & FA9 banyak yang mati
2. Informasi Komponen IPL
Stat: In Process
Membuat 1 Ticket Complaint
Sub: COMP - Lampu PJU Mati
Desc: Lampu PJU di blok FA8 & FA9 banyak yang mati
Stat: In Process
1 Ticket Inquiry
Sub: INQ - Informasi Komponen IPL
Desc: Informasi Komponen IPL
Stat: Finished
Membuat 1 Ticket Inquiry
Sub: INQ - Informasi Komponen IPL
Desc: Informasi Komponen IPL
Stat: Finished
Membuat 1 Ticket Complaint
Sub: COMP - Lampu PJU Mati
Desc: Lampu PJU di blok FA8 & FA9 banyak yang mati
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