NETHERLANDS DAY 1

What is the RTF Goal for CEN NETHERLANDS

• A. 40%

• B. 35%

• C. 25%

• D. Neither of the choices

What is the Phone country code for the NETHERLANDS

• A. +31

• B. +64

• C. +21

• D. +35

What is the Political Capital of The Netherlands

• A. The Rotterdam

• B. THe Hague

• C. DEN HAAG

• D. Either B or C

Where was the Queen of England Born?

• A. Puerto Rico

• B. Argentina

• C. Florence, Italy

• D. Either B or C

What are the other names of The Netherlands"?

• A. Holland and Dutch

• B. West Freisland

• C. Ducth Antilles

• D. All of the Choices are correct

What do you the Netherland's National Anthem?

• A. The Wilhemus

• B. Land of the Morning

• C. The promised land

• D. Either A or C

What is Hylke's Baby name?

• A. EVE

• B. EVIE

• C. EVA

• D. ELA

On approximate, how many Consumer and Corporate cards do we service in the Netherlands Market?

• A. 300, 000 Cards

• B. 270, 000

• C. 130,000

• D. Either B or A

What is the Name of The Netherland's CEN- Customer Service Manager in the NL Site?

• A. Maite Roxas Aniban

• B. Biey Arpilleda

• C. MAry Ann Visser

• D. Rutger Blom

If A cardmember calls to inquire their eligibility about a medical / Travel insurance benefits, what is the recommended action?

• A. Assure the CM of their eligibility of the Insurance since they used the Amex card to purchase the goods and services.

• B. Check the benefit/ insurance package of the card they have for eligibility

• C. Transfer the call to the appropriate insurance partner

• D. Both B and C