Systems Review- MDU

What are the systems that we will use?

• SMS

• Frontier Outlook

• Cellphone

• Five9

What does ARN stand for?

• Action, Response, Next Steps

• Attack, Reverse, Next

• Attempt, Retry, Now

• Action, Retract, Next Steps

Which one is NOT a disposition for this program?

• No Contract

• GK Contact

• No Contact

• Sale

What are some possible ISP's that we might see in the extended data portion?

• Altice

• ATT

• Cox

• Spectrum

What button should you click on to complete your ARN notes?

• Gear

• Red X

• Green Check Mark

• Red C

Which system would you use to disposition your call after each contact?

• Five9

• SMS

• Cloud PC

• Email

Where should you disposition your call?

• Outlook

• Right Signature

• Chrome Extension

• Chrome Tab

Which system would you use to look up the BDM's calendar?

• SMS

• Frontier Outlook

• Infinity Outlook

• Five9

What is included in the steps to update a lead?

• Disposition Call within Five9

• Extended Data

• Update Contact

• Interaction-documenting ARN notes

When updating the pipeline stage, what must you click on the "save" the information?

• Red X

• Floppy Disk

• USB Port

• Gear