Organizational Etiquette

Which of the following points is NOT a part of defining Culture?

• Religion

• Values

• Traditions

• The car you drive

• Art

How long does it take to decide on the First Impression of someone?

• 5 minutes

• Instantly

• 7 seconds

• depends on the person

Emotional Intelligence is........

• Being clever when emotional

• Being more emotional when needed

• Accepting and managing your emotions

Empathy is about being able to feel what others feel

• TRUE

• FALSE

Which is the best way to communicate effectively with colleagues?

• shout and get angry when things are late

• never speak up and always say yes

• get angry sometimes especially if promises are not kept

• always try to find the best solution and never shout

Which of the following is not a barrier to effective communication?

• Emotions

• Language

• Noise

• Clear Communication

• selective hearing

Which of the following signs does NOT indicate POSITIVE body language?

• sitting forward, looking very intently at the speaker.

• 'closed' body posture, arms folded across the chest, shoulders hunched.

• nodding the head while listening.

• looking at the speaker with direct eye contact during a discussion

Only people with big titles can be leaders

• True

• False

To be a good leader we must:

• lead by example

• Become a teamplayer

• Empower Others

• All the above

Effective Organizational Etiquette means we must:

• Be mindful of our dress code

• Respect other cultures

• We Stereotype

• Only A and B