Hosting 101 at TXRH

Hosting 101 at TXRH

University

12 Qs

quiz-placeholder

Similar activities

Complaining At a Hotel

Complaining At a Hotel

University

10 Qs

Front Office-Personalized customer service

Front Office-Personalized customer service

University

10 Qs

Responsible Gaming Quiz

Responsible Gaming Quiz

University

14 Qs

Front Office-4th Sem.

Front Office-4th Sem.

University

11 Qs

HMPE7 Quiz No. 1

HMPE7 Quiz No. 1

University

15 Qs

Lifeguard Spinal Challenge 2022

Lifeguard Spinal Challenge 2022

10th Grade - Professional Development

15 Qs

HMPE 4 - Introduction to Front Office Quiz

HMPE 4 - Introduction to Front Office Quiz

University

10 Qs

Provide food and beverage to guests

Provide food and beverage to guests

University

10 Qs

Hosting 101 at TXRH

Hosting 101 at TXRH

Assessment

Quiz

Other

University

Easy

Created by

Aleksandra Futschek

Used 2+ times

FREE Resource

12 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

When guests leave and enter the restaurant, it is your duty as a host to say your ______ and ______.

Greetings and farewells

Big His and Big Goodbyes

Play on your phone and forget about the guests

Big Howdys and Big Yeehaws

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

It is common restaurant courtesy to say "_____" when someone speaks to you over the headset.

"OK"

Staying silent.

"Heard" or "Heard that"

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The "E" in Service with H.E.A.R.T stands for:

Engage

Excitement

Energetic

Enthusiasm

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does "G.R.O.W" stand for, and why is it important?

"Guest Right of Way"

Just cause Kent Taylor wanted it.

"Goal, Reality, Options and Will"

Setting realistic goals for the job and staying motivated.

"Guest Right of Way"

To make guests feel like they are wanted here, and not to cut them off.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one of these is NOT part of our story here at Texas Roadhouse?

Fresh Baked Bread

Fall-Off-The-Bone Ribs

Legendary Margaritas

Crispy Cactus Blossoms

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

if you encounter a guest that you believe is intoxicated or very clearly shows signs of intoxication, what should you do?

Intervene by yourself and tell them that they need to stop drinking.

Get a manager immediately.

Take their drink from them and walk them to their car.

Ignore it and hope that the bartender or server takes care of it.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When should you do side-work? (Ex. restroom check, wiping down touchpoints,

cleaning highchairs and boosters, getting silverware from the back, etc.)

Whenever a boardrunner or manager asks you to.

If you see that something is sub-par or dirty.

Before you clock-out of your shift.

All of the above.

Create a free account and access millions of resources

Create resources
Host any resource
Get auto-graded reports
or continue with
Microsoft
Apple
Others
By signing up, you agree to our Terms of Service & Privacy Policy
Already have an account?