Hosting 101 at TXRH

When guests leave and enter the restaurant, it is your duty as a host to say your ______ and ______.

• Greetings and farewells

• Big His and Big Goodbyes

• Play on your phone and forget about the guests

• Big Howdys and Big Yeehaws

It is common restaurant courtesy to say "_____" when someone speaks to you over the headset.

• "OK"

• Staying silent.

• "Heard" or "Heard that"

The "E" in Service with H.E.A.R.T stands for:

• Engage

• Excitement

• Energetic

• Enthusiasm

What does "G.R.O.W" stand for, and why is it important?

• "Guest Right of Way"

  Just cause Kent Taylor wanted it.

• "Goal, Reality, Options and Will"

  Setting realistic goals for the job and staying motivated.

• "Guest Right of Way"

  To make guests feel like they are wanted here, and not to cut them off.

Which one of these is NOT part of our story here at Texas Roadhouse?

• Fresh Baked Bread

• Fall-Off-The-Bone Ribs

• Legendary Margaritas

• Crispy Cactus Blossoms

if you encounter a guest that you believe is intoxicated or very clearly shows signs of intoxication, what should you do?

• Intervene by yourself and tell them that they need to stop drinking.

• Get a manager immediately.

• Take their drink from them and walk them to their car.

• Ignore it and hope that the bartender or server takes care of it.

When should you do side-work? (Ex. restroom check, wiping down touchpoints,

cleaning highchairs and boosters, getting silverware from the back, etc.)

• Whenever a boardrunner or manager asks you to.

• If you see that something is sub-par or dirty.

• Before you clock-out of your shift.

• All of the above.

Host-wheel is important because:

• It encourages us to say our big hi's and big goodbyes.

• It allows for just the boardrunner and LAD to be in the host stand, so they properly execute guest concern.

• It gives a more inviting and friendly environment for our guests, as they walk in to a room full of friendly and smiling faces.

• All of the above.

When is phone usage appropriate during a shift?

• Whenever you see guests aren't around, you may pull out your phone.

• During your break.

• In the kitchen alley in between seating guests.

• During restroom breaks.

Which of the following MUST be on pick-a-steak tickets when a guest picks a specific steak?

• Just how many oz the steak is.

• Just the name of steak.

• The name of the steak + how many oz it is.

• The steak oz and what temperature the guest wants it cooked.