Dispute Management Championship 🏆

Dispute Management Championship 🏆

Professional Development

15 Qs

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Dispute Management Championship 🏆

Dispute Management Championship 🏆

Assessment

Quiz

Other

Professional Development

Easy

Created by

Zulaykha Atare

Used 3+ times

FREE Resource

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15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which dispute is not in the scope of the dispute manager?

Incorrect payment terms

S block invoices not consolidated

Backup Data required

Proof of export

2.

OPEN ENDED QUESTION

3 mins • 1 pt

You need to dispute invoice 2881001599, who should be quoted as the processor?

Evaluate responses using AI:

OFF

3.

OPEN ENDED QUESTION

30 sec • 1 pt

Who raises manual invoices?

Evaluate responses using AI:

OFF

4.

OPEN ENDED QUESTION

3 mins • 1 pt

What is the most amount of invoices that can be added to a dispute for a consolidated invoice?

Evaluate responses using AI:

OFF

5.

OPEN ENDED QUESTION

3 mins • 1 pt

Suggest the correct dispute reason for the below email:


Dear Supplier

We have been unable to process the attached invoice for the following reason(s):

- Purchase Order - Mismatch of Line Item price

The item price specified for one or more invoice lines is inconsistent with the purchase order information. Please correct the item price or contact your Sky Business contact to clarify the details of the order. Once agreed please resubmit your invoice via the agreed channel. Line 3 of po price does not match invoice amount.

Evaluate responses using AI:

OFF

6.

OPEN ENDED QUESTION

30 sec • 1 pt

Who is the correct person to reach out to when you have a query against leasing invoice 2881001650?

Evaluate responses using AI:

OFF

7.

OPEN ENDED QUESTION

3 mins • 1 pt

You need to open a dispute for invoice 3883991031, the processor NOPPON is no longer with CC, who do you dispute the invoice to?

Evaluate responses using AI:

OFF

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