Contracts - Kaluza

What two things MUST we check before changing a contract?

• 1. 1. The tariff is a variable tariff

  3. 2. The Supply date matches the contract dates

• 1. 1. The tariff is one we've agreed with the customer

  3. 2. The supply date matches the contract date

• 1. The customer has a DD

  2. The supply date matches the date we opened the account to

The tariff must match the entire

Where would you check if the tariff is correct?

• Orion - Communications Tab - 'Onboarding and Renewal' Comm

• Orion - Communications Tab - Any recent bill

• Kaluza - Manage Contracts - Checking the tariff on this screen

• Kaluza - Communications Tab - Tariff information

When cancelling a contract what is the reason you add to do this?

TRUE OR FALSE

When you cancel a contract it automatically cancels both fuels?

• TRUE

• FALSE

TRUE OR FALSE

When re-adding a contract does the start date need to match the supply start date?

• TRUE

• FALSE

How many hours could it take to show a new contract in KAE?