Communication Techniques

Select all the answers that are applicable.

What are some forms of nonverbal communication?

• Communicating the plan of care

• Leaning in during the conversation

• Maintaining eye contact with the patient

• Asking clarifying questions

• Sitting down at their eye level when speaking

Which example shows the I & D in the AIDET steps.

• Hello Mr. Jones, my name is Amy

• My name is Amy and I will be your nurse today until 7 pm

• You have a x-ray and physical therapy scheduled

• Thank you Mr. Jones for letting me care for you today.

Briefly describe how you would use the AIDET communication model when you first meet the patient.

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Select all the answers that are applicable.

What are communication techniques to improve patient satisfaction?

• Using active listening techniques during conversations.

• Using nonverbal communication that display that you care

• Using medical jargon every time you interact with the patient

• Making personal connections with the patient

• Explaining to the patient the care you are providing

What are the benefits of using AIDET when communicating with the patient?

• Decreases patient hospital falls

• Improves patient satisfaction

• It will improve hosptial cleanliness

• Decrease hospital quality performance