Communication Skills

Effective communication needs to be

• Simple

• Clear

• Complete

• All of the above

The way we sit, our facial expressions and body

language show __________ communication.

• Non- Verbal

• Physical fitness

• Stress

• None

Verbal communication is the use of _____.

• sign

• maths

• images

• words

Clear communication leads to _____.

• Different work

• Opposite work

• Slow work

• Faster work

Which is not a type of non-verbal communication?

• E-mail

• Eye-contact

• Hand

  movements

• Facial expression

Distance between yourself and the other person is

called ________.

• Spatial distance

• Relationship

• Informal

• Close

Vinod met his new manager at his workplace. He

had to ______ himself first.

• Thank

• Introduce

• Appreciate

• Praise

Conflict usually creates ____

• Negative

  emotions

• Positive

  emotions

• Happy emotions

• Fight

Tina and Lyra's team are working together to

finish the school painting project. What should

both teams do to finish the project?

• Resist

• Share

  responsibility

• Fight

• Argue

Rita talks to her customers. But she is unable to

understand what they say. What should she do?

• Improve her

  listening skills

• Stop talking to

  them

• Fight with

  customers

• Stop her

  business