Conflict and Negotiation

1.The following are range of conflicts that people experience in organisations EXCEPT

• Incompatibility of goals

• Tolerance in different opinions.

• Difference over interpretations of facts.

• Disagreements based on behavioural expectations.

2. A negotiation that seeks to divide a fixed amount of resources is referring to type of negotiation.

• Long term bargaining

• Short term bargaining

• Integrative bargaining

• Distributive bargaining

3. The forms of conflict that support the goals of the group and improve its performance is referred as:

• Functional

• Concordant

• Relationship

• Dysfunctional

4. Which of the following is NOT a potential opposition or incompatibility of conflict

process?

• Communication

• Organisational structure

• Personal variables

• Accommodating

5.Which of the following views of conflict argues that some conflict is necessary for a group to perform effectively?

• Human relations

• Interactionist

• Traditional

• Functional

6. Which of the following is NOT a potential opposition or incompatibility of conflict process?

• Communication

• Organisational structure

• Personal variables

• Compromising

7. A third party to a negotiation who has the authority to dictate an agreement is known as:

• Arbitrator

• Conciliator

• Mediator

• Consultant

8. If no one is aware of conflict, it is generally agreed that:

• no conflict exists

• conflict is inevitable

• conflict is subversive

• employee-employer relations will be good

9. The traditional view of conflict argues that conflict:

• cannot be avoided

• is good for a group

• improves group's productivity

• indicates a malfunctioning within the group

10. Which of the following statements refers to Distributive bargaining?

• We can share information.

• I want to get as much as possible.

• I want to have long term relationships.

• We can have a discussion so that both parties are satisfied.