W.O.W Customer Service

W.O.W Customer Service

KG

10 Qs

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W.O.W Customer Service

W.O.W Customer Service

Assessment

Quiz

Other

KG

Practice Problem

Easy

Created by

huimay ong

Used 10+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

What is the name of today's Training?

W.O.W Apa tu?

W.O.W Customer!

W.O.W Customer Service!

W.O.W So Excited!

2.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

Who is RESPONSIBLE for Customer Service?

Customer Service Dept

Business Office staff

Nurses and Clinic Assistant

The whole organisation

3.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

How many CORE VALUES does Kensington Green Specialist Centre

have currently?

5

4

6

7

4.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

3 level of Awareness consists of ...

Self, Environment, People

People, Environment, Situation

Self, People, Situation

People, Situation, Organisation

5.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

What does 3C stands for in handling difficult customers?

Connect, Care, Clear

Cut, Colour, Carat

Competent, Care, Confidentiality

Connect, Clear, Close

6.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

Rate the 5 levels in CUSTOMER SERVICE from lowest to highest?

Criminal, Basic, Expected, Desired, WWW!

Criminal, Basic, Excited, Demanding, WEE!

Criminal, Basic, Expected, Desired, WOW!

Criminal, Basic, Expected, Desired, Yahoo!

7.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

What does GST stands for?

Greet, Smile, Think

Great, Shake, Take

Good, Shoot, Tooth

Greet, Smile, Thank you

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