AU League of Legends Round 1

When performing Dynamic hold release for eligible transaction, what reason should we select when the release is prompted by the Step Up?

• Customer Courtesy

• Confirmed pick up plus 3 days

• Other

• MAS + 7 days

Answer explanation

SOL4722 Teammates can select “Other” when the release is prompted by the Step Up.

Mr. Vega is contacting PayPal regarding a payment that is showing "Pending" on his end and " Uncleared" on the teammate's end. Mr. Vega would like to know if he can ship the item. How would you respond?

• Yes, as the funds are sure to clear

• Yes, its safe for Ms. Smith to ship the item and just wait for the funds till the funds get cleared.

• No, its best to wait until the eCheck clears before shipping the item.

• No. Do not ship the item as the payment will not push through

Answer explanation

SOL524 states that Uncleared means the buyer sent you an eCheck, but the money hasn't cleared their bank account. The money isn't in your account yet. Don't ship the merchandise until the payment clears.

True or False. One Off Holds are placed by the system if the payment was originally unclaimed. The payment will complete once the seller’s email is confirmed.

• True

• False

Answer explanation

SOL7843 Unilateral Payment Holds are placed by the system if the payment was originally unclaimed. The payment will complete once the seller’s email is confirmed.

RMO. Mr. Vega is calling about the transaction he is trying to send, upon checking in your compass the transaction is hit by risk with potential override available and no suspicious activity noticed in the account. To help Mr. Vega what will you do?

• Use the CARE flow in Compass and see if an override can be done

• Run Step Up and when Mr. Vega pass advice to redo the transaction.

• Advise Mr. Smith to wait for 24-48 hrs. and try sending the processing the transaction again.

• Advise the customer to change browser

Answer explanation

SOL4689 states use the CARE flow in Compass and see if an override can be done

This is where we can see all transaction attempts of the customer being declined by risk.

• Transactions > Payment Issues > Payment Attempt

• Transactions > CC transaction log

• Activity log > Payment Issue

• Activity log > Payment Issue

Answer explanation

SOL4689 outlines process for Risk decline

In Compass Tool, you will see in CC TXN Log that under "Auth Status" for the "Auth Reversal" it will say "Internal decline" and that under "Settlement Status" it says "Pending". What does it mean?

• This means that the customer will be charged and that after a few days the card issuer will release the held amount on the card. (SOL4874)

• This means that the customer will NOT be charged and that after a few days the card issuer will release the held amount on the card. (SOL4784)

• This means that its an issue that needs to escalated internally or report to an ICA.

• The customer would have to call the card issuer to release the funds (SOL4484)

Answer explanation

SOL4784 states that under "Auth Status" for the "Auth Reversal" it will say "Internal decline" and that under "Settlement Status" it says "Pending". This means that the customer will not be charged and that after a few days the card issuer will release the held amount on the card.

We will require a customer to fax us a copy of their credit card statement in order to trace a missing credit or refund to a credit card.

• True

• False

Answer explanation

SOL1748 We will no longer require a customer to fax us a copy of their credit card statement in order to trace a missing credit or refund to a credit card.

Recent User Agreement change about how we process buyer refunds requiring currency conversion states we now guarantee the same conversion rate only on refunds processed within ____ of the purchase.

• 60 days of purchase

• 30 days of purchase

• a day of purchase

• 48 hours of purchase

Answer explanation

SOL2168 Due to currency fluctuations and higher costs for processing cross border payments, we will now guarantee the same conversion rate only on refunds processed within a day of the purchase. Refunds processed more than a day after the purchase will use the latest exchange rate available that day, plus PayPal’s currency conversion fee.

True or False. For iACH funded transactions, if the bank transfer fails, the receiver of the payment will not receive the funds in their PayPal account.

• True

• False

Answer explanation

SOL3849 An Instant Transfer is a way to send money or make a payment from your bank account instantly using PayPal. The seller is credited immediately while our request for the money from your bank is processing.

Withdrawing funds: Which of the following statement is incorrect?

• Maximum withdrawal amount per transaction – 50K AUD for consumer / 300K AUD for merchant; minimum withdrawal amount per transaction is 3 AUD. (AU)

• 3.0% fee will be charged for withdrawals to US bank accounts for NZ and AU country.

• None of these

• Standard transfers to a bank account may take 3-5 business days to show in your account due to the transfer process mandated by Australian financial law

Answer explanation

SOL178 About the limits on the amount customers can withdraw

Maximum withdrawal amount per transaction – 50K AUD for consumer / 300K AUD for merchant; minimum withdrawal amount per transaction is 2 AUD. (AU)