CS Regional Meeting (PM)

CS Regional Meeting (PM)

1st Grade

10 Qs

quiz-placeholder

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CS Regional Meeting (PM)

CS Regional Meeting (PM)

Assessment

Quiz

Fun

1st Grade

Practice Problem

Medium

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Below are the examples for After Sales Complaints (EXCEPT)?

Technical Problem

Warranty Claim

Spare Parts

Late Delivery (New Vehicle)

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

I should update case in PCMANS within...?

1 working day

2 working days

3 working days

4 working days

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

What is the PCMANS utilization for 2023?

80%

85%

90%

95%

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

For CS Survey, what will be the percentage of customers that will receive link via SMS?

50%

60%

70%

80%

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

For CS Survey, what will be the percentage of customers that will receive link via WhatsApp?

10%

20%

30%

40%

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Below are the criteria for customers that will receive CS Survey (Except)?

Individual customer

PDPA A & B

Valid Mobile Number

Valid House Phone Number

Malaysian Number

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Media Image

What are the short code for SMS Blast (CS Survey)?

68886/63998

62003/60123

66655/66442

61234/65678

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