Customer Service

Customer Service

1st - 5th Grade

10 Qs

quiz-placeholder

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Customer Service

Customer Service

Assessment

Quiz

Fun

1st - 5th Grade

Practice Problem

Hard

Created by

Nurul Safawati

Used 94+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

My personal rule of ________________ is that I never argue with customers.

finger

thumb

toe

nail

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Last year, we lost a lot of customers ______________ our competitor

for

to

on

with

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Usually it's easier to _________________________ an existing customer than to gain a new one.

stick

hold

keep

leave

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

We have a card for loyal customers to ________________ their loyalty.

boost

measure

reward

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is customer service?

when a business meets customer needs

The service provided to customers before, during and after purchasing a product

a method of production

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is rule number 1 in customer service?

Customer is always right

keep asking them for more

Yes we can

A good customer is a profitable customer

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

A satisfied customer tends to be all of the following except...

more loyal

more profitable

more costly

more responsive to promotion

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