kbowling quiz

uniform etiquette should be neat and clean.

• true

• false

• maybe

Answer explanation

looking good projects a smart and clean look for yourself! Always look good. when you look good, you feel good!

it is okay to have small talks with my colleagues when I am serving customers.

• true

• false

• maybe

Answer explanation

good body language, best tone of voice and undivided attention are the best qualities of a service professional!

I should attend to as many customer as possible at one time,

• true

• false

• maybe

Answer explanation

you may feel capable, but customer feels you are not being professional!

when customers are rude to me, I have the right to be rude to them.

• true

• false

• maybe

Answer explanation

always remember you are representing the company. customers are not always right, but customers are always first.

I should recommend customers the right package for his or her needs

• true

• false

• maybe

Answer explanation

always be attentive to customer needs! these are the reasons customer return!