IHL - Chapter 3

What is the purpose of the Singapore’s Personal Data Protection Act (PDPA) in the context of hotel guest confidentiality?

• To allow hotels to share guest data freely
• To protect the personal data of hotel guests
• To allow guests to share their data with third parties
• None of the above

What is the role of the hotel licensee according to Hotels Act (Chapter 127) Regulation 27?

• To disclose guest information to third parties
• To require every guest seeking accommodation to furnish certain particulars
• To ignore the privacy of the guests
• None of the above

What is the procedure for maintaining guest confidentiality in a hotel?

• Sharing guest information with all hotel staff
• Disclosing guest information to third parties
• Keeping all guest-related matters private and confidential
• None of the above

What is the procedure when a guest requests for Incognito Stays?

• The guest is to be contacted frequently
• Calls should not be transferred to the room unless authorised by the guest
• The guest's information should be shared with other guests
• None of the above

What is the duty of a hotel when it comes to the personal data of a guest?

• To disclose it to anyone without their consent
• To ignore the security of the data
• To store and secure it with appropriate security technology
• None of the above

What information is required from a guest seeking accommodation according to Hotels Act (Chapter 127) Regulation 27?

• Their full name and address only
• Their full name, identity card details, place of arrival, duration of stay, occupation, nationality, and time of arrival
• Their full name, credit card details, and email address
• Their full name and nationality only

How should a hotel handle a request for guest data for marketing or other purposes?

• Disclose the information freely
• Ignore the request
• Handle it with accepted codes of conduct and consider potential conflicts of interest
• None of the above

What is the aim of a national Do Not Call (DNC) registry in the context of guest confidentiality?

• To allow hotels to call guests anytime
• To earn commision from selling the information
• To allow third parties to call guests
• To protect guests from unwanted calls

What is the procedure for issuing key cards to guests?

• Key cards are only issued to registered guests
• Key cards are issued to anyone who asks for them
• Key cards are issued without verifying identification
• None of the above

What is the procedure if a visitor needs a key in the guest's absence?

• The front desk ignores the request
• The front desk issues a key without any verification
• A written form of authorisation must be provided by the guest
• None of the above