Housekeeping Chapter 3

Which of the following is the first step in cleaning a guestroom according to the SOP?

• Open the curtains.
• Collect and remove all rubbish.
• Check minibar for any consumption.
• Park the trolley near the guestroom door.

Where should a room attendant place the hand caddy during guestroom cleaning?

• On the bed.
• Near the door.
• On the bathroom floor.
• On the room service trolley.

Which room should a room attendant clean first according to the established order?

• All due out rooms.
• All check out rooms.
• All occupied /stay over rooms.
• The room nearest to the elevator.

Where should the room service trays or trolleys be placed after being removed from the guestroom?

• In the corridor.
• Near the guestroom door.
• In the guestroom bathroom.
• On the housekeeping trolley.

According to the SOP, how should a room attendant announce their presence at a guestroom door?

• Knock twice and announce "Housekeeping".
• Announce “Housekeeping” loudly then open the door.
• Ring door bell twice, wait for 5 seconds, then enter the room.
• Ring door bell once, announce “Housekeeping”, wait for 10 seconds, ring door bell again and announce “Housekeeping”.

What is the final step in the Bathroom Cleaning SOP?

• Spray air freshener.
• Leave the bathroom door ajar.
• Switch off all lights at the door and lock the door behind you.
• Check work done and make sure no chemicals or cleaning cloths are left behind.

What should a Room Attendant do if they come across linen heavily soiled by vomit?

• Ignore them.
• Throw them away.
• Leave them for the next shift.
• Put them in a separate bag.

What should be done at the end of a shift according to the SOP?

• Leave everything for the next shift to handle.
• Take a break before cleaning the next room.
• Finish cleaning the current room before ending the shift.
• Clean and store equipment, replenish room amenities and supplies.

What is the rationale behind opening the curtains when cleaning a guestroom?

• To let fresh air into the room.
• To show the room is currently being serviced.
• To ensure the curtains are functioning correctly.
• To allow natural light in, aiding in seeing all surfaces to be cleaned.

Why are heavily soiled linens placed in a separate bag?

• To ensure they are discarded properly.
• To ensure they are given to the guest as a souvenir.
• To ensure they are not used again in the room.
• To prevent the spread of germs to other linens and reduce hygiene risks.