Housekeeping Chapter 3

Housekeeping Chapter 3

Professional Development

25 Qs

quiz-placeholder

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Housekeeping Chapter 3

Housekeeping Chapter 3

Assessment

Quiz

Specialty

Professional Development

Easy

Created by

George Ng

Used 3+ times

FREE Resource

25 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following is the first step in cleaning a guestroom according to the SOP?
Open the curtains.
Collect and remove all rubbish.
Check minibar for any consumption.
Park the trolley near the guestroom door.

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Where should a room attendant place the hand caddy during guestroom cleaning?
On the bed.
Near the door.
On the bathroom floor.
On the room service trolley.

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which room should a room attendant clean first according to the established order?
All due out rooms.
All check out rooms.
All occupied /stay over rooms.
The room nearest to the elevator.

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Where should the room service trays or trolleys be placed after being removed from the guestroom?
In the corridor.
Near the guestroom door.
In the guestroom bathroom.
On the housekeeping trolley.

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

According to the SOP, how should a room attendant announce their presence at a guestroom door?
Knock twice and announce "Housekeeping".
Announce “Housekeeping” loudly then open the door.
Ring door bell twice, wait for 5 seconds, then enter the room.
Ring door bell once, announce “Housekeeping”, wait for 10 seconds, ring door bell again and announce “Housekeeping”.

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the final step in the Bathroom Cleaning SOP?
Spray air freshener.
Leave the bathroom door ajar.
Switch off all lights at the door and lock the door behind you.
Check work done and make sure no chemicals or cleaning cloths are left behind.

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What should a Room Attendant do if they come across linen heavily soiled by vomit?
Ignore them.
Throw them away.
Leave them for the next shift.
Put them in a separate bag.

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