IHL - Chapter 2

Which of the following is a common safety risk faced by hotel guests?

• Meeting new people
• Participating in hotel events
• Fire incidents
• Room service

What is the purpose of surveillance equipment in a hotel?

• To provide entertainment
• To monitor and enhance security
• To communicate with guests
• To control room temperature

What is one of the duties a hotel owes its guests under premises liability law?

• Providing complimentary breakfast
• Ensuring 24/7 room service
• Maintaining the property in a reasonably safe condition
• Offering discounted rates

What does the term 'duty of care' imply in the context of hotel management?

• An obligation to ensure the safety and well-being of the guests
• A requirement to provide luxurious amenities
• A mandate to offer the lowest prices
• The responsibility to serve gourmet meals

Why is it important for hotels to maintain safety and security protocols?

• To increase room rates
• To impress VIP guests
• To ensure a safe and hospitable environment
• To promote the hotel's brand

What action should be taken first if a hotel staff member notices a fire in the kitchen?

• Try to extinguish the fire alone
• Call the hotel manager
• Activate the fire alarm and follow the hotel's emergency procedures
• Continue working and ignore the fire

Which of the following might indicate suspicious behavior in a hotel guest?

• Checking in late at night
• Requesting extra towels
• Repeatedly trying to access restricted areas
• Dining in the hotel restaurant

If a hotel has experienced a series of thefts from guest rooms, what is the first issue to investigate?

• Effectiveness of the door locks
• Security Measures and protocols
• Integrity of Housekeeping Staff
• Key Card Inventory

If a hotel guest reports that they slipped and fell in the lobby, what factor would be important in evaluating the hotel's liability?

• The guest's choice of footwear
• The guest's room location
• Whether the hotel was aware of and addressed any dangerous conditions in the lobby
• The time of day the incident occurred

How could a hotel determine the effectiveness of its security measures?

• By checking the hotel's online reviews
• By counting the number of guests who check in each day
• By assessing the frequency and nature of security incidents
• By comparing the hotel's prices with those of other hotels