Moves World 1 9.2023

How much is YOUR goodwill credit?

• $25

• Waive tech fees

• $100

• 1 free month

True/False: Goodwill credits should be offered every time a customer is upset about not getting what they want

• True

• False

What Revenue options can we offer our Vivint Customers during an interaction? Select all that applies

• Insurance

• Lifetime warranty

• Referral

• Unlimited Credits

When is an appropriate time to give a goodwill credit to the customer?

• They were nice on your call and you want to say thank you.

• They need to pay their buyout but don't want to.

• The customer doesn't want to pay the $5 shipping fee.

• To get the customer to agree to talk to insurance.

In the attached image, the amount in parenthesis indicates what?

• Past due balance

• Payment made by customer

• Credit requested by customer

• Postpone payment scheduled

Using the information in the attached image, when is the customer invoiced for the monthly RMR?

• 22nd of the month

• All customers are invoiced on the 1st of the month

• There is no invoice date

Silences should be no longer than ___ seconds

• 10

• 15

• 60

• 30

True/False: The Moves team handles more than just customers moving, we can also service customers requesting a deferment unrelated to a move

• True

• False

What Move option would a customer who has never financed equipment qualify for?

• LOC Elite

• Standard Kit

• Premium

• New Home Option

True/False: Exclusive Move offers to forgive remaining loan balance regardless of amount

• True

• False