Service Promise revision

we can share the nova knowledge links and articles with the users

• True

• False

Host our community means that we aim to make feel at home by acknowledging the users situation

• True

• False

putting ourselves in the users' shoes is one of the most important things we should do

• False

• True

we should interrupt the user or assume what the issue is

• True

• False

Take good care means that if we don't know the accurate information we can give inaccurate information and manipulate the users

• True

• False

Use "I" instead of "we" to take responsibility for the interaction

• True

• False

we should proactively guide the users to solutions

• True

• False

taking ownership and doing what's promised is related to :

• Make service magical

• Host our community

• Take good Care

we aim to build the world's most loyal travel community

this statement is related to:

• Help Everyone belong

• Take good care

• Make service magical

Adding extra love, delight, or kindness whenever possible is not necessary in our job

• True

• False