KONSEP 6A
Authored by Made 2015011024
Special Education
1st Grade
Used 2+ times
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6 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sikap saat menghadapi dan melayani konsumen disebut...
Ability
Attention
Attitude
Appearance
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kemampuan kerja yang baik untuk menangani konsumen, seperti komunikasi efektif disebut...
Attitude
Ability
Appearance
Attention
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Bentuk kepedulian terhadap kebutuhan, pertanyaan, hingga keluhan dari pelanggan diebut...
Attitude
Ability
Appearance
Attention
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Penampilan yang mencerminkan kualitas serta kredibilitas pelayanan kepada konsumen disebut...
Attitude
Appearance
Ability
Attention
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Bentuk tanggung jawab yang diberikan kepada konsumen guna mengatasi keluhan, ketidakpuasan, atau masalah lain yang ditimbulkan disebut...
Action
Appearance
Accountability
Attention
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tindakan nyata saat melayani konsumen disebut juga...
Attention
Appearance
Accountability
Action
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