Huddle Review - 1

According to the NICB website, identity thieves use personal identifying information to fraudulently obtain what?

• Payments for Auto Claims

• SSN

  DOB

  Cash Payments

  Insurance Info

• Cash

  Credit

  Goods

  Services

  Property Insurance Policies

In order to protect customer data, claim handlers must:

• Ask for the last 4 digits of the customer's SSN

• Utilize the appropriate verification process

• Do nothing

• Verify the address and vehicle on file

Inbound calls from Insured's and Claimants require authentication via the Confirm ID Tool when which of the following is requested by the caller:

• A. Customer requests to file a claim

• B. Updates or changes to participant information

• C. Providing details regarding policy limits and or Policy Coverage

• B and C

An automated file note will be added to ECS with each authentication attempt.

• True

• False

The claim handler is not to read the_____ or _____ ______ to the caller.

The NI does not have a mobile number and the email address on file is incorrect. Can you authenticate the NI?

• Yes

• No

The NI does not have a mobile number and the email address on file is incorrect. The NI would like to update the email address. What do you tell the NI?

• I can make the change for you this time, but for future, please obtain a mobile number so we can verify your identity.

• You can either go to Statefarm.com or contact your agent to update your email.

• Please call back when you obtain a mobile number.

• I'm sorry, we cannot update your email at this time.

We are permitted to force coverage only when the NI states they have the coverage and the SFA verifies they have the coverage on their policy.

• True

• False

We open the 200 COL anytime we have an _______.

What are our four areas of focus in AILR?