Vivint Protection Plan

Are Non-Critical WOs (RF Sensors, Ping cameras, Door Locks) covered by the VPP warranty for Waived Copay trip fees?

• YES

• NO

What are the benefits* of the new VPP?

• Priority Routing

• Free DBC

• No-cost truck rolls after troubleshooting

• No-hassle equipment replacement

Devices stolen from the customers are covered by the VPP.

• FALSE

• TRUE

Select everything that's true about the VPP.

• Will not schedule a technician to move devices for customer's convenience

• Best Buy/DIY customers are not eligible for VPP

• Customers are still required to troubleshoot as part of claim filing

• VPP covers non-Vivint equipment

The price Customer Excellence is selling the Protection Plan is $___.

• $49

• $5.99

• $9.99

• $7.99

Contract signers can sign up and cancel VPP at any time.

• True

• False

To verify consent to add the Protection Plan, we must: (Select all that applies)

• read the disclosure in verbatim.

• receive a "YES" from the Contract Signer

• assume the customer wants it.

• check with your Supervisor

Elderly/Disabled customers get WAIVED copay trip fees under the VPP.

• NO - but we consider their condition when troubleshooting

• Automatic YES

• NO - There are no exceptions

• YES - It's one of the premium benefits of VPP

The benefits of VPP like priority routing is non-transferrable.

• TRUE

• FALSE

• IT DEPENDS

• ONLY TO FAMILY MEMBERS

The Protection Plan will be part of the customer's security service payment (RMR).

• True

• False