RnR Assessment #4

What kind of return process that empowers sellers to manage their own returns by enabling the right communication between buyers & sellers?

This is one of the seller's decision that the buyers should wait for the amount of refund to reflect on the payment method used to pay for the item.

This is one of the seller decisions that the buyers should read the rejection reason, chat with the seller, or file for a re-evaluation of the item.

This is the SLA for the seller to decide on what action to select in seller center regarding the buyer return request.

This is the SLA for Lazada to review the re-evaluation and provide feedback or resolution to the buyer.

This is a return status if seller asks the buyer to return the item and buyer must select the shipment method within 3 days.

This is the SLA for the seller to conduct QC and process the return item (either Refund or Reject).

This is the SLA for the return partner (J&T) to return the parcel to the seller' address.

What will happen if the seller did not provide any update or feedback about returned item QC and processing after 2 days with an item amount of P750?

What will happen if the seller did not provide any feedback about return request of the buyer after 2 days with an item amount of P1500?