Improve Service Delivery
Authored by Falon Lewis
Business
1st Grade
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is Service Delivery?
Taking calls
No treating customer well
The framework that supplies services from a provider to a client.
Taking care of seniors only
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The competencies you need to perform tasks a job requires.
Job Skills
Talent
Service
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Do you think this senior is angry?
Yes
No
4.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Please tick the characteristic of Bad Service Delivery?
Being Kind
Providing instant feedback
Being Argumentative
Ignoring the customer
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a benefit of Service Delivery to the company?
Decrease profit
Not able to outrun competitors
Build a strong reputation for company.
Not able to get any referrals
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