Product complaints are alleged deficiencies in the product or device dispensed to a patient. These deficiencies can be related to _______. Select ALL that apply
AE/Reporting Quiz

Quiz
•
Professional Development
•
Professional Development
•
Hard
Shannon McLaughlin
FREE Resource
11 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Shipment, delivery, or carrier issues
Physical/Chemical properties (ex. discolored tablets)
Device malfunction
Packaging/Label integrity
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You are speaking to a patient, and they advise the medication in their Remodulin vial looks cloudy. What type of event is being described?
Adverse Event
Compliance Concern
Product Complaint
Patient Compliant
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of these roles or departments is responsible for reporting an Adverse Event first, once we are made aware?
CQSN
Customer Service Representative
Pharmacist
The first employee to become aware of the event
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pick from the options below the best definition for an adverse event
Anything a patient experiences that is out of the ordinary
Any life-threatening event reported, such as being admitted to the hospital or a heart attack
Notification of death from a caller
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Yes or No: When transferring a caller to a clinician, the PCA who took the call is still responsible for starting the AE Assessment
Yes, always
No, unless you DID NOT communicate the adverse event information to the clinician upon transferring
No
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False: It is only necessary to submit a potential adverse event for review if the patient believes it is important enough to be reported
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A patient calls in and states, "My medication should have arrived 3 days ago, and it's still not been delivered." Is this a product complaint?
Yes
No
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