Analytics: Advance Part 1

What is Metrics?

• Compilations of reports

• Report where you can use all the information and make it a chart

• All quantitative information (related to numbers)

• All qualitative information

What is Dashboard?

• Compilation of drive link

• Compilation of reports

• Compilation of dataset

• Compilation of excel

What is the definition of End-user update metric?

• Number of ticket updated by end-user

• Number of ticket updated by buyer

• Number of ticket updated by merchant

• Number of ticket updated by agent

What is the definition of Organization ID attribute?

• ID given by zendesk for each agent

• ID given by zendesk for each customer

• ID given by zendesk for each merchant

• ID given by zendesk for each organization

What is the step to create standard calculated metric?

• Select widget visualization type > standard calculated metric

• Select widget calculation > standard calculated metric

• Select widget visualization chart configuration > standard calculated metric

• Select widget result manipulation > standard calculated metric

How many type of calculated metrics available on Zendesk?

• 1 type

• 2 types

• 3 types

• 4 types

If you want to create custom attributes into specific order, which type you should choose?

• Group

• Set

• Ordered Set

• Renamed Set

Based on the image above, which types of custom attributes you will see this configuration?

• Group

• Set

• Ordered Set

• Renamed Set

Which data type that contain letter and special characters?

• string

• tier

• number

• distance

Which data type that show something true or false?

• bin

• tier

• strin

• yesno