Analytics: Advance Part 1

Analytics: Advance Part 1

1st Grade

10 Qs

quiz-placeholder

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Analytics: Advance Part 1

Analytics: Advance Part 1

Assessment

Quiz

Professional Development

1st Grade

Practice Problem

Easy

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CS Xendit

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

What is Metrics?

Compilations of reports

Report where you can use all the information and make it a chart

All quantitative information (related to numbers)

All qualitative information

2.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

What is Dashboard?

Compilation of drive link

Compilation of reports

Compilation of dataset

Compilation of excel

3.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

What is the definition of End-user update metric?

Number of ticket updated by end-user

Number of ticket updated by buyer

Number of ticket updated by merchant

Number of ticket updated by agent

4.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

What is the definition of Organization ID attribute?

ID given by zendesk for each agent

ID given by zendesk for each customer

ID given by zendesk for each merchant

ID given by zendesk for each organization

5.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

What is the step to create standard calculated metric?

Select widget visualization type > standard calculated metric

Select widget calculation > standard calculated metric

Select widget visualization chart configuration > standard calculated metric

Select widget result manipulation > standard calculated metric

6.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

How many type of calculated metrics available on Zendesk?

1 type

2 types

3 types

4 types

7.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

If you want to create custom attributes into specific order, which type you should choose?

Group

Set

Ordered Set

Renamed Set

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