Verification

What level of verification do we obtain on EVERY call?

• Basic

• Medium

• Advanced

The highest level a student can be verified to is:

• Basic

• Medium

• Advanced

Any time we speak to the Learning Coach we should aim for:

• Basic Verification

• Medium Verification

• Advanced Verification

• LC's don't need to be verified

What level of verification is needed to give out the Registration ID?

• Basic

• Medium

• Advanced

• No verification needed

What level of verification is necessary to provide the LC's OLS UN/PW?

• Basic

• Medium

• Advanced

What is the easiest way to obtain medium or advanced verification?

• Verifying email address

• Asking the Password Reset Question

• Verifying home address

We should always aim for the highest level of verification possible for each caller

• True

• False

What handy-dandy tool can we use to make sure we never fail verification?

• Verification Matrix

• CCTS Guidelines

• Google

We can assist with basic troubleshooting at what level of verification?

• Basic

• Medium

• Advanced

We can provide school contact information at basic verification IF the caller can provide the school name

• True

• False