Quiz MASS

Quiz MASS

Professional Development

59 Qs

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Quiz MASS

Quiz MASS

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Medium

Created by

Training and Development Ibex

Used 6+ times

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59 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

On dialing 2201*1# customer can subscribe to the

1)      Whatsapp sashay offer

1)      youtube sashay offer

1)      Facebook sashay offer

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If complaint is against helpline staff then lanch below case in super office.

Type of Case: General Complaint → Area: Staff Related → Sub Area

Type of Case: General Complaint → Area: Staff Related

Type of Case: General Complaint → Area: Staff Related → Sub Area: Staff Related

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

1)      Type of Case: General Complaint → Area: Staff Related → Sub Area: Staff Related

1)      PKR. 50

1)      PKR. 70

1)      PKR. 100

1)      None of the above

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

SMS delivery services has been discontinue for prepaid and postpaid jazz customer only

1)      False

1)      True

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Prepaid MPTY is auto activated if customer request to activate or deactivate the service, super office case will be catered

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

……………. Ensures that an SMS it is delivered on party B even when their phone is switched off for a month

Jazz missed SMS alert

Jazz Fauri SMS

Jazz smart SMS

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Jazz cricket postpaid user will be charged RS.50 per month for JAZZ cricket service

True

False

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