Objection Overruled Quiz

The fact that a customer raises a valid objection to a product is evidence of his/her

 

• inability to pay for the item.

   

• anger toward the salesperson.

• interest in the product.

   

• disagreeable personality.

A good way to handle a customer objection is to

 

• smile and walk away from the customer.

   

• show the customer a different product.

   

• strongly disagree with the objection.

• turn the objection into a selling point.

Which of the following should a salesperson have in order to handle objections in a selling situation:

 

• Strong personality

   

• Personal authority

   

• Advanced training

• Product knowledge

A real objection that a customer does not want to discuss openly is called a(n)

 

• conflict of needs.

   

• complaint.

• hidden objection.

   

• excuse.

The role of a salesperson is to _________ a customer’s objections.

•   support

•   refute

•   magnify

• Correct Answer  answer

What method is perhaps the poorest way to handle objections because of its potential to offend the customer?

•   Toss-it-back

•   Point-counterpoint

•   Inquiry

• Denial

When answering an objection, let the customer know that you understand his/her point of view by

 

• avoiding argument.

• showing empathy.

   

• pausing.

   

• listening.

A good way to handle a customer's price objection would be to point out the product's

 

• seasonal appropriateness.

•   attractive color.

   .

• attractive color.

• high quality

Experienced salespeople must be prepared to handle objections because objections

•   are valid product complaints.

•   indicate the customer is not listening.

•   indicate a lack of interest.

• may prevent closing the sale.

Which of the following is not an effective method for answering customers’ objections:

•   Inquiry

   

• Testimonial

   

• Denial

• Argumentative